Frequently Asked Questions from Hadley House

Q: Do you take all types of credit cards?
A: We take Visa, MasterCard, American Express and Discover.

Q: Do you have gift certificates?
A: Yes we do! You can purchase gift certificates in increments of $25.00. Please phone in your certificates to 1-800-927-0800 so the coded certificate can be redeemed.

Q: What are shipping charges?
A: Shipping is free for any order over $125.00. Orders under this amount typically have a shipping charge of less than $10.00 unless you are requesting rush delivery.

Q: How soon will my order be delivered?
A: After placing your order, you will be sent a confirmation email telling you the estimated delivery date. Flat art usually arrives in 5 -7 business days. Framed art usually arrives in 2 -3 weeks.

Q: How do you ship?
A: We use UPS, USPS and Spee-Dee delivery service depending on your area.

Q: What is Hadley House’s return policy?
A: We will gladly accept a return for exchange or refund within 30 days of the shipping date. We want you to be delighted with your purchase. Returns must be received in the same box and condition as the original shipment. Please call 1-800-927-0880 from 8 a.m. and 4 p.m. Central Standard Time, and the Hadley House team will assist you with your needs.

Q: What happens if my order arrives damaged?
A: If the box appears damaged please do not open the merchandise. Please call us at 1-800-927-0880 and we will be happy to assist you.

Q: Does Hadley House have a privacy policy?
A: Your private information remains confidential. Hadley House retains all personal information and does not share the information with any other companies.

Q: Can I custom frame the image I select?
A: Yes, we can help you select a frame that will both compliment the art and match your décor. Please call us at 1-800-927-0880, and the Hadley House team will help you with your needs.

Q: Is my art available in different sizes and formats?
A: Yes, in many cases a particular image is available in multiple sizes and formats. When you double click on the image you will move into a detailed screen that shows you image size, edition size, edition format, overall framed size and pricing.

Q: What is a gicleé?
A: A gicleé (zhee-CLAY), is an individually produced, high-resolution, reproduction generated on a specially designed large format printer. Giclees are produced from top-quality, digital scans of existing artwork and are typically printed on canvas.

Q: What does Canvas Transfer mean?
A: In a special process, a print is chemically transferred as an image onto canvas. The texture of the canvas transfers though to the image. This makes the finished piece look like a painting done directly on canvas.

Q: What does Artist Enhanced mean?
A: Artist enhanced is when an artist adds brush strokes to a reproduction to bring the reproduction even closer to the look of the original painting.

Q: Can I get my art enhanced?
A: Some canvas product is available with artist enhancements. Please call 1-800-927-0880 if you are interested in having this done.

Q: What is an original?
A: An original is a unique piece created by the actual artist. Originals are not reproductions.

Q: Are these paintings?
A: Paintings are considered originals. They are not referred to as reproduction prints.

Q: What is the difference between a print and a poster?
A: Most reproduced images can be considered prints. Prints can be classified as either limited edition prints or open edition prints. Posters are part of the open edition prints category. The designation of poster has nothing to do with the quality of image or the paper used to print on.

Q: What kind of paper is it on?
A: Most publishers do not tell us what kind of paper each piece is printed on. Generally, items like movie posters are printed on light weight paper, and limited editions are usually printed on heavier, acid free paper. Fine art prints are usually made on an even heavier weight of paper. Once an item is framed, the weight or thickness of the paper is less important.

Q: What is an open edition?
A: Open editions have no limit on the number of prints the publisher may produce. Open edition prints are not usually numbered but may be signed by the artist.

Q: What is a limited edition?
A: Limited editions require that the publisher limit production to a specific number of prints or to a specific period of time.

Q: What is a lithograph?
A: Most prints today are produced using offset lithography. Printing plates for each color are produced from an original image, then the ink is transferred from the plate to a blanket cylinder, then to the paper. Early prints used etched stones with the ink applied directly to the stone, then pressed onto the paper. With older stone and plate lithography, images degraded the more the stone or plate was used. Today with modern lithography techniques, the last prints are typically as good as the first.

Q: What do you mean by sold out?
A: Sold out indicates that an image is no longer available from the distributor or publisher.

Q: Can I get art that is not featured on your site?
A: Contact us if you are looking for a special piece not found on our website. We may be able to get it for you. Please call 1-800-927-0880 during the hours of 8 a.m. and 4 p.m. Central Standard Time and the Hadley House team will help you.

Q: Do you sell only prints?
A: Hadley House offers beautiful prints and so much more. Check out our giftware including animal sculptures, bath accessories, bedding, bird houses and feeders, blankets and throws, books, candleholders, Christmas, collectables, decoys, dishes and platters, furniture, garden, home accessories, lamps, mirrors, rugs, sculptures, signs, stationary, and wall décor. Please check back again because we continually add new items. Also if you have a suggestion, we would be happy to hear from you!

Q: Do you have a catalog?
A: All of our art is available on our website. We do not have a catalog at this time.

Q: Can I find out the value of my print?
A: Hadley House does not provide service for art resold in the secondary market. Unfortunately, we are unable to help you establish what your art may be worth.

Q: What is secondary market?
A: When a publisher has sold all of the art in a numbered edition, it then becomes a secondary market piece which must be obtained from a private collector or from dealer inventory.